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Clear, human-readable guidance for everyday CRM work and advanced enterprise modules. Each guide is built around the route to use, the decisions to make, the controls the system enforces and the checks that confirm completion.
Start with the area you are working in, then use the live filter or related links to move through the workflow.
Set up your workspace, sign in securely and understand the core CRM workflow.
Browse documentation →8 guidesUse the dashboard, search, calendar, reminders, to-do lists and personal workspace tools.
Browse documentation →11 guidesCreate customer records, manage contacts, files, billing details, groups and client access.
Browse documentation →11 guidesCapture, qualify, organise and convert leads using list, Kanban and web-to-lead tools.
Browse documentation →12 guidesPrepare proposals and estimates, collect estimate requests and convert accepted sales documents.
Browse documentation →15 guidesCreate invoices, automate recurring billing, record payments and manage credits and refunds.
Browse documentation →7 guidesCreate subscription plans, connect online payment gateways and manage recurring customer billing.
Browse documentation →11 guidesTrack expenses, maintain products and services, configure taxes, currencies and payment methods.
Browse documentation →14 guidesPlan projects, assign work, track time, manage milestones, discussions, files and billable activity.
Browse documentation →12 guidesManage support tickets, departments, statuses, services, predefined replies and self-service articles.
Browse documentation →7 guidesCreate, send, sign, renew and organise contracts and supporting files.
Browse documentation →9 guidesManage staff accounts, permissions, roles, departments, profiles and team access.
Browse documentation →8 guidesConfigure outbound email, templates, scheduled messages, announcements and internal collaboration.
Browse documentation →9 guidesReview performance, build operational reports, set targets and collect structured feedback.
Browse documentation →8 guidesUnderstand the customer-facing portal for invoices, estimates, proposals, contracts, projects and support.
Browse documentation →33 guidesControl GDPR, consent, exports, backups, audit logs, authentication and data retention.
Browse documentation →8 guidesConfigure company settings, custom fields, menus, themes, modules and header navigation.
Browse documentation →4 guidesUse bundled enterprise catalogue, e-invoicing, AI tools and payment integration features.
Browse documentation →Detailed operational guidance for the enterprise modules included in this documentation set.
Complete user documentation for Britixo Appointments & Scheduling.
Browse documentation →124 guidesComplete user documentation for the Britixo Accounting & Bookkeeping module.
Browse documentation →275 guidesComplete code-inspected Human Resource Management v1.3.0 guidance with direct how-to instructions, automated rota and authoritative employee record maintenance.
Browse documentation →57 guidesComplete code-inspected guidance for the supplied Companies House Leads module version 1.0.0, covering API setup, SIC/date searches, saved company registers, public people data, internet…
Browse documentation →245 guidesManage property, tenancy, safety, licensing, agency governance, renewals, notifications, GDPR retention, PDFs and audit evidence.
Browse documentation →223 guidesComplete code-backed Courier and Logistics Management documentation.
Browse documentation →190 guidesCode-inspected guidance for personal and shared mailboxes, IMAP/SMTP setup, Inbox actions, drafts and scheduling, templates, categories, automatic replies, AI assistance, secure…
Browse documentation →70 guidesCode-inspected help for invoice-linked delivery notes, secure signing, PDFs, emails and compliance evidence.
Browse documentation →49 guidesCreate controlled bulk-email campaigns from Letter Manager, select valid CRM contacts or leads, process delivery under the built-in 100-per-five-minute limit, continue through cron and…
Browse documentation →68 guidesPlace configurable QR codes on supported sales PDFs, create immutable compliance evidence, collect a one-time public signature and render a verified locked stamp with the 2.1.1 lifecycle…
Browse documentation →44 guidesCreate validated XML or JSON Mustache templates, view or download invoice and credit-note electronic files, attach configured output to sales emails and export eligible records into ZIP…
Browse documentation →135 guidesCreate client or external correspondence, reuse letter templates, generate branded PDF letters with QR verification, email generated files and optional enclosures, request recipient…
Browse documentation →70 guidesConnect core CRM AI features to OpenAI, configure standard models and controlled fine-tuning, and understand the exact privacy, model and job behaviour.
Browse documentation →483 guidesManage end-to-end procurement: vendors and items, purchase requests, quotations, purchase orders, delivery, FAF, returns, contracts, invoices, debit notes, payments, vendor portal,…
Browse documentation →525 guidesManage properties, owners, estate agents, brokers, buyers, renters, tenant applications/onboarding, contracts, invoices, maintenance, supplier jobs, portals, payouts, reports and linked…
Browse documentation →79 guidesPrepare UAE invoice and credit-note records for EmaraTax/PINT-AE readiness with validation, QR payloads, XML drafts, queue states and audit evidence.
Browse documentation →43 guidesDefine measurable CRM goals, calculate achievement from live CRM records and notify staff when targets succeed or fail.
Browse documentation →141 guidesManage HMO properties, rooms, occupants, bookings, public enquiries, KYC, compliance documents, inspections, agreements, terminations and audit evidence.
Browse documentation →47 guidesExport customers, contacts, leads, expenses and payments to streamed CSV files for selected date periods.
Browse documentation →73 guidesConfigure EUR invoice payments through Stripe embedded iDEAL Checkout, signed success webhooks and idempotent CRM payment recording.
Browse documentation →171 guidesManage consultant-led landlord licence applications from authenticated submission through documents, authority workflow, inspection, issue, portal updates and audit evidence.
Browse documentation →64 guidesCreate code-backed task reports using staff, status, billable, relationship, customer-group, tag, date and grouping criteria, then save personal templates for repeat use.
Browse documentation →62 guidesCreate exact lead reports, compare status totals, isolate unknown geographic data, update lead status from results and save personal filter templates.
Browse documentation →47 guidesConfigure the global administrator Main Menu and Setup Menu using drag-and-drop ordering, eligible visibility controls and Font Awesome icon overrides.
Browse documentation →248 guidesOperate the complete inventory and warehousing lifecycle with exact instructions for product records, stock movement, approvals, documents, integrations, client shipments, reporting and…
Browse documentation →101 guidesCreate and distribute customer, lead, staff and contact surveys with exact instructions for questions, mailing lists, queues, cron delivery, public participation, privacy and results.
Browse documentation →130 guidesUse live visitor monitoring, session logs, tracking configuration, privacy controls, administrator chat and WebRTC voice engagement with exact code-backed guidance.
Browse documentation →75 guidesConfigure the built-in Theme Style module with exact guidance for every available tab, generated state, custom CSS scope, reset behaviour and security limitation.
Browse documentation →210 guidesFollow every implemented Full Compliance Applications workflow with exact administrator, client-portal, proposal, document, authority, timeline, notification and audit instructions.
Browse documentation →270 guidesOperate xConnect end to end with exact instructions for permissions, extensions, browser softphones, account IVR, website calling, signed switch events, provisioning, deployment and…
Browse documentation →246 guidesCreate, invite, collect, review and export complete client discovery briefs using the supplied secure portal, website-design journey, custom-software questionnaire, form-template manager…
Browse documentation →190 guidesCreate and progress managed-service applications from administrator or public intake through case control, structured workflow stages, client collaboration, documents, due reminders and…
Browse documentation →222 guidesConfigure the visible Client Portal API, authenticate external backends, expose only authorised client sections, use supported module adapters and understand the advanced generic v1/v2…
Browse documentation →370 guidesOperate Britixo WhatsApp Enterprise with the complete r26.0 guide plus 369 detailed setup, account, Inbox, verification, automation, portal, audit, security and troubleshooting articles.
Browse documentation →595 guidesOperate tenant-safe point of sale, public e-commerce, inventory, purchasing, orders, native invoice payment, reports, API credentials, signed webhooks and tamper-evident audit evidence.
Browse documentation →69 guidesHow to configure and use the Britixo MTD - HMRC Compliant Module for VAT, Income Tax, clients, accountants, SaaS tenants, approvals and HMRC submission controls.
Browse documentation →Frequently used workflows with direct links into the relevant instructions.
Issue a customer invoice with accurate dates, currency, items, tax, discount and payment terms.
GuideCreate and edit a recurring invoiceConfigure an invoice template that generates future invoices on a defined schedule.
GuideConfigure online payment gatewaysEnable supported gateways, add credentials, select currencies and test checkout before production use.
GuideCreate a customerCreate a company or individual customer record with billing, shipping and account details.
GuideConvert a lead to a customerCreate a customer and contact from a qualified lead while carrying forward relevant information.
GuideCreate a projectSet up a customer project with dates, billing type, members, progress and visibility options.
GuideCreate a taskDefine work with assignees, followers, dates, priority, relation and description.
GuideCreate a support ticketLog a customer or internal support request with contact, department, service, priority and message.
GuideConfigure the second header menuRename, reorder and show or hide second-header groups and links.
GuideClient portal overviewUnderstand the areas a contact can see and how staff permissions differ from contact permissions.
Type an action, record, module, setting or error. Results update while you type and can be opened with the keyboard.
Use the navigation path shown in the guide. If an action is missing, check permissions or module availability instead of bypassing the supported flow.
Reopen the record or register and check the status, activity, document, notification or audit evidence described by the guide.