Britixo Enterprise CRM documentation

Find the answer. Follow the steps. Verify the result.

Clear, human-readable guidance for everyday CRM work and advanced enterprise modules. Each guide is built around the route to use, the decisions to make, the controls the system enforces and the checks that confirm completion.

Try “create invoice”“xConnect extensions”“HMRC MTD approval”
Exact navigation pathsPermission-aware stepsValidation & safety checksRelated-guide interlinkingDesktop & mobile friendly
Core CRM

Built-in features

Start with the area you are working in, then use the live filter or related links to move through the workflow.

8 guides

Getting started

Set up your workspace, sign in securely and understand the core CRM workflow.

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8 guides

Dashboard and navigation

Use the dashboard, search, calendar, reminders, to-do lists and personal workspace tools.

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11 guides

Customers and contacts

Create customer records, manage contacts, files, billing details, groups and client access.

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11 guides

Leads and sales pipeline

Capture, qualify, organise and convert leads using list, Kanban and web-to-lead tools.

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12 guides

Proposals, estimates and requests

Prepare proposals and estimates, collect estimate requests and convert accepted sales documents.

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15 guides

Invoices, payments and credit notes

Create invoices, automate recurring billing, record payments and manage credits and refunds.

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7 guides

Subscriptions and recurring revenue

Create subscription plans, connect online payment gateways and manage recurring customer billing.

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11 guides

Expenses, items and finance setup

Track expenses, maintain products and services, configure taxes, currencies and payment methods.

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14 guides

Projects, tasks and time tracking

Plan projects, assign work, track time, manage milestones, discussions, files and billable activity.

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12 guides

Support and knowledge base

Manage support tickets, departments, statuses, services, predefined replies and self-service articles.

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7 guides

Contracts and documents

Create, send, sign, renew and organise contracts and supporting files.

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9 guides

Staff, roles and organisation

Manage staff accounts, permissions, roles, departments, profiles and team access.

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8 guides

Email and communications

Configure outbound email, templates, scheduled messages, announcements and internal collaboration.

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9 guides

Reports, goals and surveys

Review performance, build operational reports, set targets and collect structured feedback.

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8 guides

Client portal

Understand the customer-facing portal for invoices, estimates, proposals, contracts, projects and support.

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33 guides

Data, privacy and security

Control GDPR, consent, exports, backups, audit logs, authentication and data retention.

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8 guides

System settings and customisation

Configure company settings, custom fields, menus, themes, modules and header navigation.

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4 guides

Enterprise modules and integrations

Use bundled enterprise catalogue, e-invoicing, AI tools and payment integration features.

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Enterprise extensions

Modules and specialist workflows

Detailed operational guidance for the enterprise modules included in this documentation set.

124 guides

Appointments & Scheduling

Complete user documentation for Britixo Appointments & Scheduling.

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124 guides

Accounting & Bookkeeping

Complete user documentation for the Britixo Accounting & Bookkeeping module.

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275 guides

Human Resource Management

Complete code-inspected Human Resource Management v1.3.0 guidance with direct how-to instructions, automated rota and authoritative employee record maintenance.

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57 guides

Companies House Leads

Complete code-inspected guidance for the supplied Companies House Leads module version 1.0.0, covering API setup, SIC/date searches, saved company registers, public people data, internet…

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245 guides

Compliance Monitor

Manage property, tenancy, safety, licensing, agency governance, renewals, notifications, GDPR retention, PDFs and audit evidence.

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223 guides

Courier & Logistics Management

Complete code-backed Courier and Logistics Management documentation.

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190 guides

Mailbox Exchange

Code-inspected guidance for personal and shared mailboxes, IMAP/SMTP setup, Inbox actions, drafts and scheduling, templates, categories, automatic replies, AI assistance, secure…

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70 guides

Delivery Note

Code-inspected help for invoice-linked delivery notes, secure signing, PDFs, emails and compliance evidence.

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49 guides

Email Marketing & Newsletter

Create controlled bulk-email campaigns from Letter Manager, select valid CRM contacts or leads, process delivery under the built-in 100-per-five-minute limit, continue through cron and…

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68 guides

QR Code Compliance

Place configurable QR codes on supported sales PDFs, create immutable compliance evidence, collect a one-time public signature and render a verified locked stamp with the 2.1.1 lifecycle…

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44 guides

e-Invoice

Create validated XML or JSON Mustache templates, view or download invoice and credit-note electronic files, attach configured output to sales emails and export eligible records into ZIP…

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135 guides

Letter Manager

Create client or external correspondence, reuse letter templates, generate branded PDF letters with QR verification, email generated files and optional enclosures, request recipient…

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70 guides

OpenAI Integration

Connect core CRM AI features to OpenAI, configure standard models and controlled fine-tuning, and understand the exact privacy, model and job behaviour.

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483 guides

Purchase Management

Manage end-to-end procurement: vendors and items, purchase requests, quotations, purchase orders, delivery, FAF, returns, contracts, invoices, debit notes, payments, vendor portal,…

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525 guides

Real Estate Management

Manage properties, owners, estate agents, brokers, buyers, renters, tenant applications/onboarding, contracts, invoices, maintenance, supplier jobs, portals, payouts, reports and linked…

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79 guides

EmaraTax UAE eInvoicing

Prepare UAE invoice and credit-note records for EmaraTax/PINT-AE readiness with validation, QR payloads, XML drafts, queue states and audit evidence.

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43 guides

Goals

Define measurable CRM goals, calculate achievement from live CRM records and notify staff when targets succeed or fail.

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141 guides

HMO Manager

Manage HMO properties, rooms, occupants, bookings, public enquiries, KYC, compliance documents, inspections, agreements, terminations and audit evidence.

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47 guides

CSV Export Manager

Export customers, contacts, leads, expenses and payments to streamed CSV files for selected date periods.

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73 guides

Stripe iDEAL Payment Gateway

Configure EUR invoice payments through Stripe embedded iDEAL Checkout, signed success webhooks and idempotent CRM payment recording.

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171 guides

Licence Applications

Manage consultant-led landlord licence applications from authenticated submission through documents, authority workflow, inspection, issue, portal updates and audit evidence.

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64 guides

Advanced Task Filters

Create code-backed task reports using staff, status, billable, relationship, customer-group, tag, date and grouping criteria, then save personal templates for repeat use.

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62 guides

Advanced Lead Filters

Create exact lead reports, compare status totals, isolate unknown geographic data, update lead status from results and save personal filter templates.

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47 guides

CRM Menu Builder

Configure the global administrator Main Menu and Setup Menu using drag-and-drop ordering, eligible visibility controls and Font Awesome icon overrides.

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248 guides

Inventory & Warehousing Management System

Operate the complete inventory and warehousing lifecycle with exact instructions for product records, stock movement, approvals, documents, integrations, client shipments, reporting and…

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101 guides

Customer Surveys & Feedback Management

Create and distribute customer, lead, staff and contact surveys with exact instructions for questions, mailing lists, queues, cron delivery, public participation, privacy and results.

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130 guides

Visitor Intelligence & Live Engagement

Use live visitor monitoring, session logs, tracking configuration, privacy controls, administrator chat and WebRTC voice engagement with exact code-backed guidance.

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75 guides

CRM Theme & Brand Style Manager

Configure the built-in Theme Style module with exact guidance for every available tab, generated state, custom CSS scope, reset behaviour and security limitation.

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210 guides

Full Compliance Applications

Follow every implemented Full Compliance Applications workflow with exact administrator, client-portal, proposal, document, authority, timeline, notification and audit instructions.

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270 guides

xConnect

Operate xConnect end to end with exact instructions for permissions, extensions, browser softphones, account IVR, website calling, signed switch events, provisioning, deployment and…

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246 guides

Client Discovery & Project Briefing Portal

Create, invite, collect, review and export complete client discovery briefs using the supplied secure portal, website-design journey, custom-software questionnaire, form-template manager…

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190 guides

Service Journeys

Create and progress managed-service applications from administrator or public intake through case control, structured workflow stages, client collaboration, documents, due reminders and…

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222 guides

Proplix Secure API Gateway

Configure the visible Client Portal API, authenticate external backends, expose only authorised client sections, use supported module adapters and understand the advanced generic v1/v2…

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370 guides

WhatsApp Web Messaging

Operate Britixo WhatsApp Enterprise with the complete r26.0 guide plus 369 detailed setup, account, Inbox, verification, automation, portal, audit, security and troubleshooting articles.

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595 guides

eCommerce & POS Module

Operate tenant-safe point of sale, public e-commerce, inventory, purchasing, orders, native invoice payment, reports, API credentials, signed webhooks and tamper-evident audit evidence.

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69 guides

MTD - HMRC Compliant Module

How to configure and use the Britixo MTD - HMRC Compliant Module for VAT, Income Tax, clients, accountants, SaaS tenants, approvals and HMRC submission controls.

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01

Search by the task

Type an action, record, module, setting or error. Results update while you type and can be opened with the keyboard.

02

Follow the documented route

Use the navigation path shown in the guide. If an action is missing, check permissions or module availability instead of bypassing the supported flow.

03

Verify after saving

Reopen the record or register and check the status, activity, document, notification or audit evidence described by the guide.