Visitor Intelligence & Live Engagement
Use live visitor monitoring, session logs, tracking configuration, privacy controls, administrator chat and WebRTC voice engagement with exact code-backed guidance.
Setup, version and access
Activate runtime version 1.4.0, assign capabilities and understand the source-header version discrepancy.
Open guide →WorkflowTracking snippet, identities and events
Install the script, configure consent and collect page, route, click, form, scroll and heartbeat activity.
Open guide →WorkflowLive monitor and visitor feed
Use KPIs, live rows, filters, automatic refresh and browser sound preference.
Open guide →WorkflowVisitor logs and session journeys
Search session logs and inspect identity, location, device, pages and event timelines.
Open guide →WorkflowLive visitor chat
Open chat threads, exchange messages, manage unread counts and close conversations.
Open guide →WorkflowBrowser voice calling
Start and answer WebRTC calls, exchange signalling and understand status and platform limits.
Open guide →WorkflowSettings, privacy and retention
Control collection, live window, retention, DNT/GPC, staff exclusion and IP storage.
Open guide →WorkflowPublic endpoints and data flow
Understand collect, ping, script, chat and voice routes, response states, limits and stored records.
Open guide →WorkflowSecurity, limitations and troubleshooting
Resolve collection, live feed, chat, voice, privacy and retention issues.
Open guide →