Troubleshoot duplicate provider jobs

Follow this guide to use provider and external identifiers to reconcile rather than re-import. The guide then takes you through the correct route, the checks to complete before making changes, the workflow in order, and the evidence to review afterwards.

What you’ll accomplish

Use provider and external identifiers to reconcile rather than re-import. The instructions below follow the supplied module’s controller, form and model rules, including server-side validation and downstream effects.

Follow these steps

1. Search internal Jobs by external ID.
2. Verify provider ID.
3. Go to the existing job.
4. Compare payload hash and latest provider detail.
5. Update through the supported workflow.

Fields and options to review

This action uses the values already stored on the selected source record. Review that record before continuing.

Rules the system enforces

• Use the supported screen and permission; do not bypass validation or edit database records directly.

How to confirm it worked

• The source record, status/history and any downstream notification, provider, POD or finance record should agree after the action.

Security, audit and operational checks

• Use the exact record and least-privilege role before changing any state.
• Verify the saved record after every action; a browser message alone is not evidence that every downstream step completed.
• Use protected document and image routes rather than exposing server filesystem paths.
• Keep customer, driver, provider, financial and credential data within the authorised workflow.
• For provider, finance, employment, transport and compliance decisions, follow the organisation’s authorised professional process.

Continue with related guidance