Troubleshoot an unmatched BP fuel transaction
Correct card/mapping allocation without fabricating a match. The guide then takes you through the correct route, the checks to complete before making changes, the workflow in order, and the evidence to review afterwards.
Where to goAdmin Area → Courier & Logistics → Settings → BP Fuel / Fuel Cards
What you’ll accomplish
Correct card/mapping allocation without fabricating a match. The instructions below follow the supplied module’s controller, form and model rules, including server-side validation and downstream effects.
Follow these steps
- Go to the imported transaction.
- Check masked card/external identifiers.
- Go to Fuel Cards and locate/create the correct alias.
- Assign driver/vehicle.
- Run/reconcile through the supported process.
Fields and options to review
This action uses the values already stored on the selected source record. Review that record before continuing.
Rules the system enforces
- Do not store the full card number in notes.
How to confirm it worked
- The source record, status/history and any downstream notification, provider, POD or finance record should agree after the action.
Security, audit and operational checks
- Use the exact record and least-privilege role before changing any state.
- Verify the saved record after every action; a browser message alone is not evidence that every downstream step completed.
- Use protected document and image routes rather than exposing server filesystem paths.
- Keep customer, driver, provider, financial and credential data within the authorised workflow.
- For provider, finance, employment, transport and compliance decisions, follow the organisation’s authorised professional process.
Do not bypass the code flowDo not force database values, invent a status, mark a job completed without signed POD evidence, or expose encrypted credentials to make a screen appear successful.
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