Configure customer notification recipients

Follow this guide to send relevant job or POD communications to the approved list. The guide then takes you through the correct route, the checks to complete before making changes, the workflow in order, and the evidence to review afterwards.

What you’ll accomplish

Send relevant job or POD communications to the approved list. The instructions below follow the supplied module’s controller, form and model rules, including server-side validation and downstream effects.

Follow these steps

1. Enter the primary customer email.
2. Add approved notification email addresses in the supported field.
3. Save.
4. Create or resend a delivery note and verify the recipient list.

Fields and options to review

This action uses the values already stored on the selected source record. Review that record before continuing.

Rules the system enforces

• Notification recipients can merge customer email, customer notification list, receiver, driver, operations and explicit POD recipients depending on the event.
• Use valid, authorised addresses only.

How to confirm it worked

• The source record, status/history and any downstream notification, provider, POD or finance record should agree after the action.

Security, audit and operational checks

• Use the exact record and least-privilege role before changing any state.
• Verify the saved record after every action; a browser message alone is not evidence that every downstream step completed.
• Use protected document and image routes rather than exposing server filesystem paths.
• Keep customer, driver, provider, financial and credential data within the authorised workflow.
• For provider, finance, employment, transport and compliance decisions, follow the organisation’s authorised professional process.

Continue with related guidance