Handle job notifications and recipient merging

This guide explains who can receive dispatch, status and POD emails. The guide then takes you through the correct route, the checks to complete before making changes, the workflow in order, and the evidence to review afterwards.

What you’ll accomplish

Understand who can receive dispatch, status and POD emails. The instructions below follow the supplied module’s controller, form and model rules, including server-side validation and downstream effects.

Follow these steps

1. Go to Admin Area → Courier & Logistics → Jobs / Delivery Notes.
2. Check the source record and choose the supported action.
3. Save or submit once, then reopen the record and verify the result.

Fields and options to review

Rules the system enforces

• Recipients are merged and de-duplicated for the applicable event.
• Only authorised addresses should be stored.
• Notification logs provide delivery evidence; they do not prove the recipient acted.

How to confirm it worked

• The source record, status/history and any downstream notification, provider, POD or finance record should agree after the action.

Security, audit and operational checks

• Use the exact record and least-privilege role before changing any state.
• Verify the saved record after every action; a browser message alone is not evidence that every downstream step completed.
• Use protected document and image routes rather than exposing server filesystem paths.
• Keep customer, driver, provider, financial and credential data within the authorised workflow.
• For provider, finance, employment, transport and compliance decisions, follow the organisation’s authorised professional process.

Continue with related guidance