Troubleshooting and verified limitations

Understand Email Marketing & Newsletter limitations

Follow this guide to use only the functions present in module v1.0.0. The guide then takes you through the correct route, the checks to complete before making changes, the workflow in order, and the evidence to review afterwards.

Audience: CRM staffPermission: Staff loginModule v1.0.0
Jump to steps
Where to goAdmin Area → Letter Manager → Email Marketing / Newsletter
Before you start
  • Use an authorised account and confirm the source CRM record or setting is correct.
  • Follow the exact route shown above; do not force database values to imitate a completed action.

What you’ll accomplish

Use only the functions present in module v1.0.0. These instructions follow the supplied module’s live hooks, controller, model, view and validation flow.

Follow these steps

  1. Use the module for bulk email, queue processing, history and open-pixel evidence.
  2. Use Letter Manager separately for letters/PDFs.
  3. Use the normal CRM for consent, suppression, templates and SMTP administration.

Fields and options to review

Action scopeUse only the functions present in module v1.0.0.
Module version1.0.0
NavigationAdmin Area → Letter Manager → Email Marketing / Newsletter
EvidenceVerify the stored record, status, output, email, event or log produced by the code path.

Rules the system enforces

  • No campaign cancel, pause, resend-failed, export, attachment upload, unsubscribe processor, bounce mailbox, API, webhook or dedicated staff capability is implemented in the supplied code.
  • No Letter Manager PDF or Letter History record is created.
  • Open tracking depends on remote-image loading and may be blocked or proxied.

How to confirm it worked

  • The requested record, output or setting is created or updated through the supported module flow.
  • Any related status, count, email, audit/event, PDF/file or queue evidence agrees with the source action.
  • An error message is investigated rather than bypassed.

Security, privacy and operational checks

  • Apply least privilege and verify the correct customer, lead, sales document or recipient before processing.
  • Protect public tokens, recipient data, IP/browser evidence, templates and exported files according to organisational policy.
  • Test configuration changes with controlled records before production-wide use.
  • Retain or delete evidence only under an authorised retention process.
Important code-backed limitationDo not describe a missing control as available. Use only the code-backed functions documented in this section.