Troubleshoot missing newsletter recipients
Resolve active-status, invalid-email, grouping or stale-directory causes. The guide then takes you through the correct route, the checks to complete before making changes, the workflow in order, and the evidence to review afterwards.
Where to goAdmin Area → Customers / Leads, then Letter Manager → Email Marketing / Newsletter
Before you start
- Use an authorised account and confirm the source CRM record or setting is correct.
- Follow the exact route shown above; do not force database values to imitate a completed action.
What you’ll accomplish
Resolve active-status, invalid-email, grouping or stale-directory causes. These instructions follow the supplied module’s live hooks, controller, model, view and validation flow.
Follow these steps
- Go to the missing contact or lead in the CRM.
- Verify the contact is active where applicable.
- Enter a valid email.
- Verify customer-group or lead-status membership for group selection.
- Reload the newsletter tab.
Fields and options to review
Action scopeResolve active-status, invalid-email, grouping or stale-directory causes.
Module version1.0.0
NavigationAdmin Area → Customers / Leads, then Letter Manager → Email Marketing / Newsletter
EvidenceVerify the stored record, status, output, email, event or log produced by the code path.
Rules the system enforces
- Only values and transitions exposed by the supplied module code are supported.
- Server-side validation remains authoritative even when browser controls appear to accept a value.
How to confirm it worked
- The requested record, output or setting is created or updated through the supported module flow.
- Any related status, count, email, audit/event, PDF/file or queue evidence agrees with the source action.
- An error message is investigated rather than bypassed.
Security, privacy and operational checks
- Apply least privilege and verify the correct customer, lead, sales document or recipient before processing.
- Protect public tokens, recipient data, IP/browser evidence, templates and exported files according to organisational policy.
- Test configuration changes with controlled records before production-wide use.
- Retain or delete evidence only under an authorised retention process.
Continue with related guidance
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