Ingest completed or hangup events
Record final status, duration and cause. The guide then takes you through the correct route, the checks to complete before making changes, the workflow in order, and the evidence to review afterwards.
Where to goVoice gateway → xConnect signed event callback
Before you start
- Verify the module is active and use the exact navigation shown above.
- Use an account with the stated module and core CRM permissions.
- Use known test records when changing statuses, visibility, saved filters or global navigation.
What you’ll accomplish
Record final status, duration and cause. The instructions below follow the supplied module’s live menu, controller, form, model and JavaScript flow.
Follow these steps
- Go to Voice gateway → xConnect signed event callback.
- Find the relevant record, setting or action on the page. Use the record name, reference, current status and surrounding details to make sure you are working on the intended item.
- Complete each field or control that applies to this task. Keep verified existing values intact, supply required information, and resolve any validation message before moving on.
- Use the primary action shown by the workflow—such as Save, Submit, Update, Call, Sign, Upload or Confirm. Submit once, then allow the request to finish before taking another action.
- Reopen the related register, portal, dashboard or call panel. Verify the status, visible values and any audit, activity, document, call or notification evidence created by the action.
Fields and options to review
Event bridge ruleRecord final status, duration and cause.
Rules the system enforces
- The endpoint is machine-to-machine, signed, no-store and not a user login API.
How to confirm it worked
- The ingest completed or hangup events workflow completes without a validation, permission or availability error.
- The relevant case, document, proposal, call, extension, widget session, timeline or audit evidence shows the expected state.
- Any client-visible or public result appears only where the code explicitly allows it.
Security, privacy and operational checks
- Validate the change with a controlled test case, contact, extension or approved website origin before relying on it in production.
- Grant only the permissions needed for the task, and keep private documents, call metadata, signing evidence, API credentials and infrastructure paths restricted to authorised users.
Continue with related guidance
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