Directory, Live now, presence and call history

xConnect

Open the internal directory

Use dial input results to find authorised staff/contact extensions.

Search directory entries

Search by available display name, email or extension text.

Understand directory result limits

The authenticated directory defaults to 20 results unless a supported limit is requested.

Understand directory tenant isolation

See only destinations allowed by the current staff/client context.

Open Live now

Select the people icon in the administrator softphone.

See online customers

Review currently online client contacts.

See online website visitors

Review active approved-origin guest sessions.

Call a Live now entry

Select the available call action for the online customer or visitor.

Understand Live now limits

The live directory defaults to a maximum of 100 results.

Understand presence heartbeat

Use periodic online updates and expiry to avoid indefinitely stale presence.

Mark presence offline

Allow logout/page lifecycle actions to record offline state.

Open call history

Select the history icon in the phone panel.

Understand history limits

The authenticated history defaults to the newest 25 calls.

Read call history fields

Review participants, direction/status, timestamps, duration and failure reason where returned.

Read the missed-call badge

Use the badge count for unread missed calls when enabled.

Mark missed calls as read

Open/acknowledge the relevant history entries so their read timestamp is stored.

Return to the dialler

Use Back to dialler from Live now or Recent calls.