Settings and mandatory safety controls
Configure visibility, ring time, presence, WSS, domain, synchronisation and user-experience settings while preserving mandatory IVR and no-PSTN locks.
xConnect
Open guide →GuideSave xConnect settings
Submit the settings form with Manage permission and confirm the success alert.
Open guide →GuideChoose client phone visibility
Select Always visible, Incoming calls only or Incoming and unread missed calls.
Open guide →GuideSet the ring timeout
Enter 10 to 120 seconds; the model clamps out-of-range values.
Open guide →GuideSet the presence heartbeat
Enter 15 to 120 seconds; the model clamps out-of-range values.
Open guide →GuideSet the secure SIP WebSocket URL
Enter a valid wss:// URL; an invalid scheme/host retains the current value.
Open guide →GuideSet the SIP domain
Enter a valid lower-case domain name; invalid input retains the current value.
Open guide →GuideSet the isolated switch configuration path
Enter an absolute path without null bytes or parent-directory traversal.
Open guide →GuideEnable or disable browser ringtone
Control whether incoming-call ringtone audio is used.
Open guide →GuideEnable or disable device vibration
Control supported-device vibration for incoming calls.
Open guide →GuideEnable or disable the missed-call badge
Control display of unread missed-call counts.
Open guide →GuideEnable or disable the internal directory
Control directory search in the softphone.
Open guide →GuideEnable or disable call history
Control the recent-calls panel.
Open guide →GuideEnable or disable browser signalling
Control browser call signalling availability.
Open guide →GuideEnable or pause internal calling
Control the internal-calling setting while keeping external calling disabled.
Open guide →GuideEnable or disable static synchronisation
Control whether extension/switch provisioning is active.
Open guide →GuideUnderstand direct SIP transport
Recognise that transport mode is fixed to direct SIP in saved settings.
Open guide →GuideUnderstand mandatory main IVR
Recognise that IVR remains enabled and the global main extension remains 100.
Open guide →GuideUnderstand the mandatory external-calling lock
Recognise that external/PSTN calling remains disabled regardless of submitted settings.
Open guide →GuideUnderstand the administrator phone icon lock
Recognise that the administrator phone icon remains enabled in saved settings.
Open guide →GuideUnderstand the local extension start
Recognise that user extensions start from 101 because 100 is reserved for IVR.
Open guide →GuideUnderstand retained synchronisation metadata
Recognise Last sync time, hash and error are preserved when saving ordinary settings.
Open guide →GuideUnderstand retained event-bridge metadata
Recognise event enablement, secret-file and last-event metadata are not overwritten by ordinary settings changes.
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