Dashboard, statistics and platform readiness

xConnect

Use the xConnect dashboard

Review settings, counts, readiness, account/widget details, extensions, recent calls and provisioning jobs.

Read Active tenants

Count active customer/platform tenant records.

Read Allocated extensions

Count non-deleted staff and contact extensions.

Read Staff extensions

Count staff-owned extensions.

Read Contact extensions

Count client-contact extensions.

Read Pending extensions

Count staff/contact extensions awaiting provisioning.

Read Active extensions

Count active staff/contact extensions.

Read Disabled extensions

Count disabled or suspended staff/contact extensions.

Read Online extensions

Count online staff/contact extensions.

Read Unread missed calls

Count missed call records without a read timestamp.

Read Total calls

Count all stored internal call records.

Read Completed calls

Count call records with completed status.

Read Failed calls

Count failed, missed, declined and cancelled calls.

Read Pending provisioning jobs

Count pending or processing provisioning work.

Read Failed provisioning jobs

Count provisioning jobs whose status is failed.

Review your current extension

Confirm the signed-in user’s visible local extension and phone readiness.

Review platform readiness

Read schema, SIP transport, WSS, synchroniser, event bridge, IVR, widget and last-event status.

Review the xConnect account and main IVR

Confirm the XC account code, account route and global extension 100.

Distinguish configured readiness from live proof

Treat dashboard configuration as readiness evidence only; complete live verifier and two-user audio testing before release.