Britixo CRMBritixo CRMEnterprise Help Centre
Ctrl K
Sales and purchase returns, fees and warranty

Create a sales return

Return delivered stock from a customer and create the appropriate stock-import effect. The guide then takes you through the correct route, the checks to complete before making changes, the workflow in order, and the evidence to review afterwards.

Audience: Inventory staff, warehouse managers, finance teams and administratorsPermission: Return Orders: applicable capabilityModule v1.5.2
Jump to steps
Where to goAdmin Area → Inventory → Receiving/Exporting Return Order → New → Sales Return
Before you start
  • Verify the module is active and use the exact navigation shown above.
  • Use an account with the stated module and core CRM permissions.
  • Use known test records when changing statuses, visibility, saved filters or global navigation.

What you’ll accomplish

Return delivered stock from a customer and create the appropriate stock-import effect. The instructions below follow the supplied module’s live menu, controller, form, model and JavaScript flow.

Follow these steps

  1. Go to Admin Area → Inventory → Receiving/Exporting Return Order → New → Sales Return.
  2. Select the record or action required for create a sales return.
  3. Complete the displayed fields and choices described in this guide.
  4. Save, submit, approve or confirm the action as shown on screen.
  5. Refresh the relevant list, record or report and verify the expected result.

Fields and options to review

WorkspaceAdmin Area → Inventory → Receiving/Exporting Return Order → New → Sales Return
ActionReturn delivered stock from a customer and create the appropriate stock-import effect.

Rules the system enforces

  • Only controls rendered by the supplied module are documented; hidden AJAX helpers are mapped to their visible parent workflow.
  • Core CRM record permissions and module permissions are both enforced where the code checks them.

How to confirm it worked

  • The create a sales return action completes without a validation or permission error.
  • The affected record, stock balance, response, session or style reflects the saved state.
  • Audit, notification, report or portal evidence appears only where the module code creates it.

Security, privacy and operational checks

  • Use a controlled test record before applying changes to live inventory, recipients, visitor tracking or global styling.
  • Grant only the minimum module and core CRM capabilities needed for the task.
Create a return orderCreate a purchase returnSales and purchase returns, fees and warrantyBrowse all Inventory & Warehousing Management System guidesCreate an invoiceCreate a taskPurchase ManagementProjects and tasksClient portalReports and goals