Enable synchronisation when Inbox loads
Turn on Synchronise WhatsApp messages when an inbox loads. The guide then takes you through the correct route, the checks to complete before making changes, the workflow in order, and the evidence to review afterwards.
Where to goAdmin Area → WhatsApp → Inbox
Before you start
- Verify the module is active and select the intended WhatsApp account before changing any operational record.
- Use an account with the stated native CRM capability and per-account access.
- Test with controlled customer/contact data before relying on live verification, email or CRM automation.
What you’ll accomplish
Turn on Synchronise WhatsApp messages when an inbox loads. These instructions follow the supplied r20.5 controller, model, view, installer, connector and automation flow.
Follow these steps
- Go to Admin Area → WhatsApp → Inbox.
- Find the control used to enable synchronisation when inbox loads.
- Select or enter only the supported value described below.
- Select the page’s Save, Save settings, Save access control or Save controls action.
- Reload or open the affected Inbox/account and verify the new behaviour.
Fields and options to review
Live waitinstalled default 18,000 ms
Inbox fallback refresh4–60 seconds
History chats1–500
Messages per chat1–200
Cron sync toggleCron sync toggle
Sync when Inbox loads toggleSync when Inbox loads toggle
Rules the system enforces
- One permission-scoped live request covers every accessible active account.
- Event-stream identity detects connector event-store recreation and allows a safe cursor reset.
- WhatsApp message IDs deduplicate live, history and reconciliation paths.
- Turn on Synchronise WhatsApp messages when an inbox loads.
How to confirm it worked
- The requested action completes without a permission, validation, connector or native CRM error.
- The selected account or conversation shows the expected state without changing another account’s data.
- Where the action creates evidence, confirm the message, native record, verification event, portal history or audit entry is present.
Security, privacy and troubleshooting checks
- Never expose connector tokens, loopback ports, authentication directories or raw customer verification replies.
- Use the supported Connections, Access Control, Settings and Audit Trail pages rather than editing runtime or database records directly.
- If the expected control is missing, verify both native capability and per-account permission before treating it as an installation fault.
Continue with related guidance
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