Connections, accounts, QR linking and account lifecycle

WhatsApp Web Messaging

Britixo WhatsApp Enterprise: complete how-to guide

Open the Connections workspace

View every non-deleted WhatsApp account, preparation state, live QR, connector status and account actions.

Create a WhatsApp account

Enter a clear account name, choose whether it is active, save it and allow Britixo to prepare its private linked-device runtime.

Choose a professional account name

Use a name that identifies the team, brand, location or purpose because staff see it in account selectors, access control, audit and history.

Set an account active or inactive

Control whether a saved account participates in operational Inbox access, live synchronisation and unread totals without deleting its history.

Understand the generated account key

Know that the module derives a unique internal slug-like key and resolves collisions without asking administrators to edit routing identifiers.

Understand the private connector token

Know that a cryptographically random token is generated and encrypted at rest; administrators do not type or reveal it during normal setup.

Understand automatic loopback port allocation

Know that Britixo allocates a private loopback connector port from the managed range rather than exposing a port field in the CRM.

Wait for automatic connection preparation

Read the progress percentage and status message while Britixo validates the runtime, dependencies, browser and account-specific files.

Scan the live WhatsApp QR code

Link the business phone through WhatsApp → Linked devices → Link a device and scan only the QR displayed for the intended account.

Understand QR expiry and refresh

Know that WhatsApp QR codes are temporary and the page refreshes the live QR while the account is awaiting a scan.

Confirm the connected state

Verify the connection card shows the linked device as ready and that recent conversations become available in Inbox.

Understand connected-state authority

Know that late loading/authentication events cannot overwrite a later authoritative connected state.

Edit an account name

Change the display name while preserving the account key, connector token, linked-device session, messages and audit history.

Repair or connect an account

Use Connect/repair when preparation is incomplete, a runtime file is missing or the account needs the managed connector rebuilt without deleting its retained session.

Restart a connected account

Use Restart to recycle the private connector process while keeping the account configuration and linked-device authentication directory.

Synchronise recent WhatsApp history manually

Use Sync history to request the configured recent-chat and per-chat message window for one account.

Unlink WhatsApp from an account

Use Unlink WhatsApp only when the linked device must be logged out; confirm the warning because the isolated authentication session is removed.

Reconnect after unlinking

Run Connect/repair, wait for a new QR and scan it from the phone because an unlinked session cannot be restored from the previous QR.

Delete a WhatsApp account

Remove one account from operational screens only after typing DELETE exactly and allowing its isolated runtime/session removal to succeed.

Understand deletion failure rollback

Know that if the runtime/session removal fails, the account record remains operationally unchanged rather than being partially deleted.

Understand retained history after deletion

Confirm messages, verified portal history, verification sessions and audit entries remain available for compliance review.

Understand deleted-account restrictions

Know that a soft-deleted account cannot be reactivated or edited through normal account controls and is excluded from operational account queries.