Settings, operating limits and Inbox behaviour

WhatsApp Web Messaging

Britixo WhatsApp Enterprise: complete how-to guide

Open WhatsApp Settings

Review all operating limits, general Inbox toggles and verified-customer automation options.

Set maximum attachment size

Enter a whole number from 1 to 32 MB and save.

Set Inbox refresh interval

Enter 4–60 seconds for bounded fallback refresh.

Set the history chat limit

Enter 1–500 recent chats.

Set messages per chat

Enter 1–200 messages for history import.

Set verification attempts before staff review

Enter 1–10.

Enable synchronisation on Inbox load

Select the toggle to pull connector events when an Inbox opens.

Enable cron synchronisation

Select the toggle to import queued messages after the CRM cron runs.

Enable automatic contact matching

Select the telephone-number matching toggle for general Inbox context.

Enable reopening on new inbound messages

Select the toggle so a genuinely new inbound event can reopen a closed conversation.

Disable reopening on inbound messages

Clear the toggle to keep closed conversations closed until staff changes them.

Enable profile-photo URL storage

Store only the current remote URL supplied by WhatsApp.

Disable profile-photo URL storage

Stop retaining newly supplied profile-photo URLs.

Enable customer verification

Start strict unique-mobile/exact-email verification for new one-to-one contacts.

Save all WhatsApp settings

Review values, select Save settings and confirm the success notice.

Understand immediate setting application

The Inbox uses saved values immediately and managed connector preparation applies relevant limits without unlinking.

Understand invalid setting normalisation

Out-of-range or malformed numeric values are constrained to safe supported ranges.

Verify settings after an upgrade

Open Settings after activation and confirm new r20.5 options have defaults without overwriting deliberate existing values.