Troubleshooting, verified limitations and release history

WhatsApp Web Messaging

Britixo WhatsApp Enterprise: complete how-to guide

Troubleshoot a missing WhatsApp menu

Confirm activation, staff native capability and at least one per-account View permission; administrators see administration submenus but still need account access for Inbox.

Troubleshoot a missing Inbox account

Confirm the account is active, not deleted and the staff member has View access.

Troubleshoot automatic preparation

Read the Connections progress/error, confirm runtime/browser requirements and select Connect/repair.

Troubleshoot a QR that does not appear

Wait for preparation, repair the account and confirm the private connector reports a live QR state.

Troubleshoot an expired QR

Allow the page to refresh the QR and scan the newest image.

Troubleshoot a QR that was scanned for the wrong account

Unlink only the affected account, prepare it again and scan while its account card is selected.

Troubleshoot an account stuck on INITIALISING

Allow the watchdog’s bounded recovery or use Restart/Connect repair, then inspect Audit Trail.

Troubleshoot a disconnected linked device

Check the phone’s Linked devices, restart the connector and rescan only if WhatsApp invalidated the session.

Troubleshoot missing recent chats

Run Sync history and confirm history chat/message limits are not set lower than expected.

Troubleshoot missing live messages

Verify connector state, long-poll/fallback refresh, cron setting and browser-store reconciliation before resending.

Troubleshoot duplicate messages

Confirm the events share the same WhatsApp ID; the model should deduplicate history, live and reconciliation paths.

Troubleshoot an incorrect unread count

Allow authoritative snapshots, open the conversation to sendSeen and repair the connector if the read operation fails.

Troubleshoot a missing Send button

Confirm Reply access for the selected account.

Troubleshoot a rejected attachment

Check configured MB limit, server-detected MIME type, upload completion and protected storage availability.

Troubleshoot missing Standard Replies

Confirm administrator status or Manage standard replies capability plus account Manage access, and ensure the reply is active and visible to the staff member.

Troubleshoot failed Task, Ticket or Lead conversion

Confirm Convert permission, native CRM dependencies, valid department/source/status and an eligible assignee.

Troubleshoot failed mobile verification

Check for zero, one or multiple active contact matches after number normalisation.

Troubleshoot failed email verification

Confirm the customer replied with one exact active-contact email and has not exceeded the attempt limit.

Troubleshoot automation not starting

Confirm the master automated-response switch, verification success and branch settings.

Troubleshoot duplicate support-ticket blocking

Locate the earlier module-created ticket for the same verified customer and confirm whether it is still awaiting staff response.

Troubleshoot missing confirmation emails

Verify the CRM SMTP transport, verified contact email, admin toggle/recipients and mailer audit outcome.

Troubleshoot missing client portal history

Confirm the conversation is verified to the signed-in contact and contains retained history.

Troubleshoot missing customer-profile history

Confirm the customer has verified conversations and the staff member can view their accounts.

Understand the no group-verification limitation

Registered-customer verification and automation are limited to one-to-one conversations.

Understand the no broadcast-campaign limitation

The module is a shared operational Inbox, not a bulk WhatsApp marketing broadcaster.

Understand the no public connector limitation

There is no supported public remote connector URL or administrator-exposed port/token configuration.

Understand the no WhatsApp Business API limitation

Cloud API templates, Meta business webhooks, phone-number IDs and business-account management are not part of this module.

Understand the no audit export limitation

Audit and verification evidence is reviewed on screen; the supplied module has no dedicated CSV/PDF export button.

Understand build r20 changes

Review shared long-polling, authoritative unread, registered-email verification and client-portal history introduced in r20.

Understand build r20.1 changes

Review prefix-safe DBForge installation improvements.

Understand build r20.2 changes

Review heartbeat, event-cursor recovery and administrator account deletion.

Understand build r20.3 changes

Review sub-second browser-store recovery and fallback refresh fixes.

Understand build r20.4 changes

Review verified-customer service automation, native CRM actions and confirmation emails.

Understand build r20.5 changes

Review unique registered-mobile recognition, administrator customer-profile history, continuation and duplicate-ticket safeguards.

Run final production verification

Test two accounts, separate staff rights, QR link/restart, history/live events, read state, files, conversions, verification, all automation branches, portal/admin history, audit and deletion retention.