Client portal and administrator customer-profile WhatsApp history
Expose verified conversation history only to the owning contact and permission-scoped staff, with protected conversation and media access.
WhatsApp Web Messaging
Open guide →GuideBritixo WhatsApp Enterprise: complete how-to guide
Open guide →GuideOpen WhatsApp History in the client portal
Sign in as the verified contact and select WhatsApp History from the client menu.
Open guide →GuideUnderstand when the portal menu appears
The menu is added only for an authenticated contact with verified WhatsApp conversations available.
Open guide →GuideReview the portal conversation list
Choose among conversations securely linked to the signed-in contact.
Open guide →GuideOpen a portal conversation
Select a conversation to view its bounded message page.
Open guide →GuideLoad older portal messages
Use the before-message cursor to retrieve an earlier page.
Open guide →GuideDownload a portal attachment
Select the attachment; the portal controller verifies contact ownership and message association before sending the file.
Open guide →GuideUnderstand portal ownership isolation
A contact cannot request another contact’s verified conversation by changing the URL ID.
Open guide →GuideUnderstand portal history after account deletion
Verified history remains available for compliance where the retained account/conversation evidence still belongs to the contact.
Open guide →GuideOpen WhatsApp History on a customer profile
Go to Admin Area → Customers → Open customer → WhatsApp History.
Open guide →GuideUnderstand when the customer-profile tab appears
The tab is rendered only when at least one verified conversation for that customer is visible to the current staff member.
Open guide →GuideSelect a customer-profile conversation
Choose a verified conversation to load up to 200 messages.
Open guide →GuideLoad older customer-profile messages
Use the before-message parameter to page backwards.
Open guide →GuideDownload customer-profile media
Use the protected administrator media endpoint, which rechecks account View permission.
Open guide →GuideUnderstand account-scope filtering in customer history
Staff see only customer conversations from accounts they can view.
Open guide →GuideUnderstand customer-history view auditing
Opening a selected conversation records the customer, conversation, staff and cursor context.
Open guide →GuideUnderstand portal media-download auditing
A successful contact download records the portal session, contact, conversation and message evidence.
Open guide →