Choose a professional account name

Follow this guide to use a name that identifies the team, brand, location or purpose because staff see it in account selectors, access control, audit and history. The guide then takes you through the correct route, the checks to complete before making changes, the workflow in order, and the evidence to review afterwards.

What you’ll accomplish

Use a name that identifies the team, brand, location or purpose because staff see it in account selectors, access control, audit and history. These instructions follow the supplied r20.5 controller, model, view, installer, connector and automation flow.

Follow these steps

1. Go to Admin Area → WhatsApp → Connections.
2. Find the control used to choose a professional account name.
3. Select or enter only the supported value described below.
4. Select the page’s Save, Save settings, Save access control or Save controls action.
5. Reload or open the affected Inbox/account and verify the new behaviour.

Fields and options to review

Rules the system enforces

• Each account receives a unique account key, encrypted connector token, loopback connector endpoint and isolated session directory.
• The account creator is granted View, Reply, Convert and Manage for the new account.
• Account deletion is a soft operational deletion after successful isolated runtime removal; messages, verification evidence, portal history and audit remain.
• Use a name that identifies the team, brand, location or purpose because staff see it in account selectors, access control, audit and history.

How to confirm it worked

• The requested action completes without a permission, validation, connector or native CRM error.
• The selected account or conversation shows the expected state without changing another account’s data.
• Where the action creates evidence, confirm the message, native record, verification event, portal history or audit entry is present.

Security, privacy and troubleshooting checks

• Never expose connector tokens, loopback ports, authentication directories or raw customer verification replies.
• Use the supported Connections, Access Control, Settings and Audit Trail pages rather than editing runtime or database records directly.
• If the expected control is missing, verify both native capability and per-account permission before treating it as an installation fault.

Continue with related guidance