Payment recording and reconciliation

Prevent a duplicate callback payment

This guide explains the transaction-ID idempotency check. The guide then takes you through the correct route, the checks to complete before making changes, the workflow in order, and the evidence to review afterwards.

Audience: CRM staffPermission: Finance staff / technical supportModule v1.0.0
Jump to steps
Where to goStripe return → iDEAL callback
Before you start
  • Use the exact navigation above and confirm the intended invoice, case, client, property, document or environment.
  • Verify module activation and the stated permission before attempting the action.
  • Use a controlled test record for payments, emails, public/portal access, provider calls and deletion.

What you’ll accomplish

Understand the transaction-ID idempotency check. These instructions follow the supplied module’s live hooks, menus, controllers, forms, model rules and downstream effects.

Follow these steps

  1. If the customer refreshes or returns twice, verify only one payment exists.
  2. Use the Stripe PaymentIntent ID to reconcile.

Fields and options to review

Duplicate keyinvoicepaymentrecords.transactionid
Category/help-centre/category/stripe-ideal-payment-gateway/
Topic/help-centre/topic/stripe-ideal-payment-recording/

Rules the system enforces

  • The callback exits to the invoice when a row already has the PaymentIntent ID.

How to confirm it worked

  • Prevent a duplicate callback payment completes through the supplied module flow.
  • Reopen the source record or settings page and verify the stored value, status, payment, file, timeline entry or notification.

Security, privacy and operational checks

  • Use the least-privilege account that has the stated permission.
  • Use a controlled test record before applying provider, financial, public-link, email or destructive actions in production.