Order returns and refunds

Request approval for an order return

Submit the return to its approval route. The guide then takes you through the correct route, the checks to complete before making changes, the workflow in order, and the evidence to review afterwards.

Audience: Purchasing staffPermission: purchase_order_return capabilityModule v1.7.9

Jump to steps

Where to goAdmin Area → Purchase → Order Returns → open return → Request Approval

Before you start

Use an account with purchase_order_return capability and confirm the intended record or setting before making a change.
Follow the exact route above. If the screen or action is absent, check module activation, ownership and permissions rather than using another person’s account.
Use controlled test data for configuration, integration, email, AI, payment, portal or automation changes before production-wide use.

What you’ll accomplish

Submit the return to its approval route. The instructions reflect the supplied module’s registered menus, controller actions, views, settings and code-backed validation flow.

Follow these steps

Go to Admin Area → Purchase → Order Returns → open return → Request Approval.
Go to the source record and verify its recipient, status, totals and attachments.
Select the Send, Email, Share or Request action described in the guide.
Select recipients and attachment/signature options shown by the form.
Submit once and verify the activity, delivery metadata, public link or approval request created by the module.

Fields and options to review

Return sourceReturn type, related purchase order/invoice or other source, vendor and selected items.

Return detailQuantity, warehouse where available, reason, amount, status, attachments and refund records.

Approval setupName, related transaction type, approval type and approver rows/conditions.

DecisionCurrent approver, decision, reason, signature/upload and notification.

Rules the system enforces

Order-return states exposed by the register include Draft, Processing, Confirm, Shipping, Finish, Failed, Cancelled and On hold.
Approval and refund actions are separately validated from basic record editing.
Record access does not automatically grant the dedicated change-status capability.
The module supports configured approval routes for purchase requests, orders, returns and FAF flows.

How to confirm it worked

The supported request approval for an order return flow completes without bypassing permission or validation checks.
The resulting record, setting, status, file, delivery event or external response is visible from the relevant workspace.
Unexpected validation, provider or linked-record errors are investigated before retrying.

Security, privacy and operational checks

Apply least privilege to purchasing, vendor, invoice, payment, return, contract and report permissions.
Verify vendor identity, bank/payment details, tax, currency, totals and approvals before creating financial commitments.
Treat public links, signatures, portal files, attachments and exported reports as controlled business records.
Test settings and automated jobs with controlled records before production-wide use.

Was this guide useful?Your response is stored only in this browser.