Write a landlord-visible status note
Explain the change in the timeline and email. The guide then takes you through the correct route, the checks to complete before making changes, the workflow in order, and the evidence to review afterwards.
Where to goAdmin Area → Licence Applications → Case → Timeline
Before you start
- Use the exact navigation above and confirm the intended invoice, case, client, property, document or environment.
- Verify module activation and the stated permission before attempting the action.
- Use a controlled test record for payments, emails, public/portal access, provider calls and deletion.
What you’ll accomplish
Explain the change in the timeline and email. These instructions follow the supplied module’s live hooks, menus, controllers, forms, model rules and downstream effects.
Follow these steps
- Go to the case.
- Scroll to the timeline.
- Check the status label, description, actor and date.
- Compare client-visible items in a controlled client session when required.
Fields and options to review
VisibilityAlways visible to landlord
Category/help-centre/category/licence-applications/
Topic/help-centre/topic/licence-applications-status-timeline/
Rules the system enforces
- The supplied status form removes the visibility checkbox and posts visible_to_landlord=1.
How to confirm it worked
- Write a landlord-visible status note completes through the supplied module flow.
- Reopen the source record or settings page and verify the stored value, status, payment, file, timeline entry or notification.
Security, privacy and operational checks
- Use the least-privilege account that has the stated permission.
- Use a controlled test record before applying provider, financial, public-link, email or destructive actions in production.
Continue with related guidance
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