Move a case to Case completed
The application case is completed. The guide then takes you through the correct route, the checks to complete before making changes, the workflow in order, and the evidence to review afterwards.
Where to goAdmin Area → Licence Applications → Case → Update Status
Before you start
- Use the exact navigation above and confirm the intended invoice, case, client, property, document or environment.
- Verify module activation and the stated permission before attempting the action.
- Use a controlled test record for payments, emails, public/portal access, provider calls and deletion.
What you’ll accomplish
The application case is completed. These instructions follow the supplied module’s live hooks, menus, controllers, forms, model rules and downstream effects.
Follow these steps
- Go to the intended case.
- In Update Status, select Case completed.
- Enter a clear status note suitable for the landlord timeline.
- Submit.
- Check the status label and action-required badge.
Fields and options to review
Status keycase_completed
Landlord action requiredNo
Final statusYes
Category/help-centre/category/licence-applications/
Topic/help-centre/topic/licence-applications-status-timeline/
Rules the system enforces
- The installed status key is case_completed.
- Landlord action required becomes 0.
- Because the status is seeded as final, the update sets completed_at.
How to confirm it worked
- Move a case to Case completed completes through the supplied module flow.
- Reopen the source record or settings page and verify the stored value, status, payment, file, timeline entry or notification.
Security, privacy and operational checks
- Use the least-privilege account that has the stated permission.
- Use a controlled test record before applying provider, financial, public-link, email or destructive actions in production.
Continue with related guidance
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