Understand unsupported webhook events
Do not expect failed, cancelled, refunded or chargeback events to be processed. The guide then takes you through the correct route, the checks to complete before making changes, the workflow in order, and the evidence to review afterwards.
Where to goStripe Dashboard → Webhook endpoint
Before you start
- Use the exact navigation above and confirm the intended invoice, case, client, property, document or environment.
- Verify module activation and the stated permission before attempting the action.
- Use a controlled test record for payments, emails, public/portal access, provider calls and deletion.
What you’ll accomplish
Do not expect failed, cancelled, refunded or chargeback events to be processed. These instructions follow the supplied module’s live hooks, menus, controllers, forms, model rules and downstream effects.
Follow these steps
- Check other Stripe events in Stripe Dashboard.
- Handle failures/refunds/disputes under separate operational procedures.
Fields and options to review
Handled eventpayment_intent.succeeded only
Category/help-centre/category/stripe-ideal-payment-gateway/
Topic/help-centre/topic/stripe-ideal-security-troubleshooting/
Rules the system enforces
- The supplied module implements or omits this behaviour exactly as described.
How to confirm it worked
- Understand unsupported webhook events completes through the supplied module flow.
- Reopen the source record or settings page and verify the stored value, status, payment, file, timeline entry or notification.
Security, privacy and operational checks
- Protect credentials and invoice/payment data.
- Verify Stripe state before any retry or manual finance correction.
Continue with related guidance
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