Troubleshoot an invalid Stripe key
Follow this guide to use the exact provider exception displayed on the gateway tab. The guide then takes you through the correct route, the checks to complete before making changes, the workflow in order, and the evidence to review afterwards.
Where to goAdmin Area → Setup → Settings → Payment Gateways → Stripe iDEAL V2
Before you start
- Use the exact navigation above and confirm the intended invoice, case, client, property, document or environment.
- Verify module activation and the stated permission before attempting the action.
- Use a controlled test record for payments, emails, public/portal access, provider calls and deletion.
What you’ll accomplish
Use the exact provider exception displayed on the gateway tab. These instructions follow the supplied module’s live hooks, menus, controllers, forms, model rules and downstream effects.
Follow these steps
- Verify key type and environment.
- Replace the incorrect key.
- Save and reload.
- Recreate the webhook if switching environment.
Fields and options to review
SymptomsAPI warning or Checkout failure
Category/help-centre/category/stripe-ideal-payment-gateway/
Topic/help-centre/topic/stripe-ideal-security-troubleshooting/
Rules the system enforces
- The supplied module implements or omits this behaviour exactly as described.
How to confirm it worked
- Troubleshoot an invalid Stripe key completes through the supplied module flow.
- Reopen the source record or settings page and verify the stored value, status, payment, file, timeline entry or notification.
Security, privacy and operational checks
- Protect credentials and invoice/payment data.
- Verify Stripe state before any retry or manual finance correction.
Continue with related guidance
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