Troubleshoot a missing administrator document file
Handle a database row whose physical file can no longer be resolved. The guide then takes you through the correct route, the checks to complete before making changes, the workflow in order, and the evidence to review afterwards.
Where to goAdmin Area → Licence Applications → Case → Documents
Before you start
- Use the exact navigation above and confirm the intended invoice, case, client, property, document or environment.
- Verify module activation and the stated permission before attempting the action.
- Use a controlled test record for payments, emails, public/portal access, provider calls and deletion.
What you’ll accomplish
Handle a database row whose physical file can no longer be resolved. These instructions follow the supplied module’s live hooks, menus, controllers, forms, model rules and downstream effects.
Follow these steps
- Verify the document row and expected stored filename.
- Check the application upload folder.
- Restore only from an authorised source or re-upload as a new document.
Fields and options to review
Possible resultWarning / unavailable download
Category/help-centre/category/licence-applications/
Topic/help-centre/topic/licence-applications-admin-documents/
Rules the system enforces
- The supplied upload and download controller applies this behaviour.
How to confirm it worked
- Troubleshoot a missing administrator document file completes through the supplied module flow.
- Reopen the source record or settings page and verify the stored value, status, payment, file, timeline entry or notification.
Security, privacy and operational checks
- Use the least-privilege account that has the stated permission.
- Use a controlled test record before applying provider, financial, public-link, email or destructive actions in production.
Continue with related guidance
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