Setup, access and permissions

Assign Delete Licence Applications permission

Allow soft deletion of a case. The guide then takes you through the correct route, the checks to complete before making changes, the workflow in order, and the evidence to review afterwards.

Audience: CRM staffPermission: Administrator / stated roleModule v1.0.0
Jump to steps
Where to goAdmin Area → Setup → Roles → Role → Licence Applications → Delete
Before you start
  • Use the exact navigation above and confirm the intended invoice, case, client, property, document or environment.
  • Verify module activation and the stated permission before attempting the action.
  • Use a controlled test record for payments, emails, public/portal access, provider calls and deletion.

What you’ll accomplish

Allow soft deletion of a case. These instructions follow the supplied module’s live hooks, menus, controllers, forms, model rules and downstream effects.

Follow these steps

  1. Enable Delete only for trusted roles.
  2. Save.
  3. Check the case delete action is restricted appropriately.

Fields and options to review

Capabilitydelete
Delete typeSoft delete
Category/help-centre/category/licence-applications/
Topic/help-centre/topic/licence-applications-setup-access/

Rules the system enforces

  • The supplied hooks/controller enforce this behaviour.

How to confirm it worked

  • Assign Delete Licence Applications permission completes through the supplied module flow.
  • Reopen the source record or settings page and verify the stored value, status, payment, file, timeline entry or notification.

Security, privacy and operational checks

  • Use the least-privilege account that has the stated permission.
  • Use a controlled test record before applying provider, financial, public-link, email or destructive actions in production.