Public endpoints and data flow

Visitor Intelligence & Live Engagement

Understand the public collect endpoint

Receives validated event batches for a registered site.

Understand the public ping endpoint

Maintains active session state.

Understand the public script endpoint

Serves or supports portable script delivery where used.

Understand invalid_site responses

The collector rejects an unknown or invalid site key.

Understand collection_disabled responses

The collector rejects collection while disabled.

Understand ignored responses

Privacy or staff-exclusion rules can return an ignored result.

Understand restricted public CSRF exclusions

Only the module’s required public collection/chat/voice endpoints are excluded through its filter.

Understand stored Visitor Intelligence records

The installer creates sites, sessions, events, pageviews, conversions, settings, ignored IPs, chat threads/messages and voice records.

Understand session creation and update

The collector creates or refreshes a session and records last activity.

Understand event storage

Supported event payloads are recorded against the visitor session.

Understand page-view storage

Page views are stored separately for journey reporting.

Understand public chat routes

chat_poll, chat_send and chat_close support the embedded visitor interface.

Understand public voice routes

voice_poll, voice_answer and voice_signal support visitor WebRTC signalling.

Understand live_json

The administrator Live Monitor polls this endpoint for KPIs and rows.

Understand administrator chat routes

chat_open, chat_poll, chat_send, unread and thread-open support staff engagement.

Understand administrator voice routes

chat_voice_start, poll and signal support staff WebRTC signalling.