Live visitor chat
Open chat threads, exchange messages, manage unread counts and close conversations.
Visitor Intelligence & Live Engagement
Open guide →GuideUse the top-bar visitor chat icon
Open unread visitor conversations from the administrator navbar.
Open guide →GuideRead the unread chat badge
The badge is populated by the unread JSON endpoint.
Open guide →GuideOpen a chat thread
Open or create a thread for an eligible session.
Open guide →GuideRead chat history
Review recent admin, visitor and system messages.
Open guide →GuideUnderstand chat message history limit
The supplied flow retrieves approximately the newest 200 messages.
Open guide →GuideSend an administrator chat message
Enter a message and submit it to the open thread.
Open guide →GuideUnderstand administrator message validation
Messages are stripped of tags and must be 1–2000 characters.
Open guide →GuideUnderstand visitor message submission
The embedded visitor interface posts messages to the public chat endpoint.
Open guide →GuideUnderstand visitor chat polling
The browser polls for new thread messages.
Open guide →GuideUnderstand administrator chat polling
The administrator interface polls for updates and unread state.
Open guide →GuideUnderstand duplicate-message suppression
The server suppresses the same message repeated within roughly 10 seconds.
Open guide →GuideClose a visitor chat
Use the visitor close action; the thread receives a system message.
Open guide →GuideUnderstand chat sender types
Messages are identified as admin, visitor or system.
Open guide →