Browser voice calling
Start and answer WebRTC calls, exchange signalling and understand status and platform limits.
Visitor Intelligence & Live Engagement
Open guide →GuideUnderstand browser voice calling
Use WebRTC between administrator and visitor browsers; it is not PSTN calling.
Open guide →GuideStart a visitor voice call
Open the chat and use the call control to create an offer.
Open guide →GuideUnderstand the ringing state
The new call is stored as ringing until answered, declined, ended or failed.
Open guide →GuideAnswer a voice call as the visitor
Use the embedded call prompt and allow microphone access.
Open guide →GuideDecline a voice call
Use the decline control; the status is updated.
Open guide →GuideUnderstand WebRTC offer and answer
The administrator creates an offer and the visitor returns an answer through signalling endpoints.
Open guide →GuideUnderstand ICE signalling
Both browsers exchange ICE candidates through the signal routes.
Open guide →GuideUnderstand the connected state
Connected indicates successful peer media negotiation.
Open guide →GuideEnd a voice call
Use the hang-up control and verify the ended state.
Open guide →GuideUnderstand the failed state
The flow records failed when negotiation or browser media setup does not complete.
Open guide →GuideUnderstand starting another call
Starting a new active call for the thread ends the previous active call.
Open guide →GuideUnderstand the PSTN limitation
The supplied module cannot dial telephone numbers.
Open guide →GuideUnderstand the recording limitation
The supplied module does not record call audio.
Open guide →GuideCheck voice browser requirements
Use HTTPS, compatible WebRTC browsers, microphone permission and reachable peer networking.
Open guide →