Complete the client Additional notes field
Follow this guide to add other information suitable for the case timeline. The guide then takes you through the correct route, the checks to complete before making changes, the workflow in order, and the evidence to review afterwards.
Where to goClient Portal → Licence Applications → New Application → Additional notes
Before you start
- Use the exact navigation above and confirm the intended invoice, case, client, property, document or environment.
- Verify module activation and the stated permission before attempting the action.
- Use a controlled test record for payments, emails, public/portal access, provider calls and deletion.
What you’ll accomplish
Add other information suitable for the case timeline. These instructions follow the supplied module’s live hooks, menus, controllers, forms, model rules and downstream effects.
Follow these steps
- Sign in and open New Application.
- Find Additional notes.
- Enter or select the required value.
- Complete the remaining required fields.
- Submit and verify the created case.
Fields and options to review
FieldAdditional notes
Payload keyadditional_notes
Supported valueLandlord-visible progress note
Category/help-centre/category/licence-applications/
Topic/help-centre/topic/licence-applications-client-application/
Rules the system enforces
- Add other information suitable for the case timeline.
- The portal controller uses this field when constructing the stored application or application summary.
How to confirm it worked
- Complete the client Additional notes field completes through the supplied module flow.
- Reopen the source record or settings page and verify the stored value, status, payment, file, timeline entry or notification.
Security, privacy and operational checks
- Use the least-privilege account that has the stated permission.
- Use a controlled test record before applying provider, financial, public-link, email or destructive actions in production.
Continue with related guidance
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