Choose a Letter Manager postal status
Follow this guide to use only the four choices exposed by the modal. The guide then takes you through the correct route, the checks to complete before making changes, the workflow in order, and the evidence to review afterwards.
Where to goAdmin Area → Letter Manager → Update Postal Tracking → Delivery Status
Before you start
- Use an authorised account and confirm the customer, external recipient, template, letter or configuration is the intended one.
- Follow the exact route shown above and verify the stored record, generated file and delivery evidence instead of relying on an alert alone.
What you’ll accomplish
Use only the four choices exposed by the modal. These instructions follow the inspected module’s live hook, route, controller, model, installer, PDF helper and view flow.
Follow these steps
- Leave blank for Pending Dispatch.
- Select Dispatched when handed over.
- Select Delivered for confirmed successful delivery.
- Select Returned when returned to sender.
- Save and verify the displayed value.
Fields and options to review
Action scopeUse only the four choices exposed by the modal.
Module version1.0.0
Exact routeAdmin Area → Letter Manager → Update Postal Tracking → Delivery Status
EvidenceVerify the history row, PDF, email metadata, open evidence, signature, public page, client view or postal fields produced by this flow.
Rules the system enforces
- Stored values are blank, Dispatched, Delivered or Returned.
- The dashboard displays blank as Pending; the customer tab may display Not posted.
How to confirm it worked
- The requested letter, template, setting, file or tracking detail is created or updated through the supported route.
- The history row, generated PDF, email/send metadata, public verification, signature evidence, client view or postal display agrees with the action.
- Any warning, missing file or failed send is investigated rather than bypassed.
Security, privacy and operational checks
- Apply least privilege and verify recipient identity before sending or exposing public links.
- Protect PDFs, enclosures, signatures, verification URLs, email-open metadata, IP addresses and customer data under organisational policy.
- Test configuration and deployment changes with controlled records before production-wide use.
- Interpret email opens and e-signatures according to their documented technical limitations.
Continue with related guidance
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