Use the unhandled public-enquiry badge
Follow this guide to open the top-bar notification for enquiries in New or Under Review status. The guide then takes you through the correct route, the checks to complete before making changes, the workflow in order, and the evidence to review afterwards.
Where to goAdmin Area → HMO Manager → Public Booking Enquiries or top-bar enquiry icon
Before you start
- Use the exact navigation above and confirm the intended record, tenant, customer, property, document or date range.
- Verify module activation and the stated permission instead of using another staff member’s account.
- For public, email, provider, finance, signature or destructive actions, use a controlled test record before production use.
What you’ll accomplish
Open the top-bar notification for enquiries in New or Under Review status. These instructions follow the supplied module’s live menus, controller actions, form fields, model validation and downstream effects.
Follow these steps
- Sign in to the staff admin area and open Admin Area → HMO Manager → Public Booking Enquiries or top-bar enquiry icon.
- Verify that your account meets the access rule: HMO Manager: View.
- Go to the required record or configuration and review its current values before making a change.
- Complete the displayed fields or action exactly as described in this guide.
- Save, submit, download or confirm the action using the button presented by the module.
- Reopen the source record and verify the expected status, output, notification, file or linked record.
Fields and options to review
Unhandled statusesnew, under_review
Count sourcePublic enquiry table
Category/help-centre/category/hmo-manager/
Topic/help-centre/topic/hmo-manager-setup-access/
Rules the system enforces
- The helper returns zero when the staff member cannot view HMO Manager.
- Handled_at is set when status moves outside New/Under Review where the field exists.
How to confirm it worked
- The use the unhandled public-enquiry badge workflow completes without bypassing the module’s permission and validation checks.
- The saved value, generated file, status, notification or linked CRM record is visible from the same workspace.
- Any validation message remains visible until the source data or setting is corrected.
Security, privacy and operational checks
- Use least-privilege staff access and do not use another person’s account to reach a hidden action.
- Check personal, financial, identity and compliance data before sending, exporting or exposing it through a public link.
- Test configuration, email, public forms, accounting effects and provider connections with controlled records before production-wide use.
Continue with related guidance
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