Mark an appointment No Show
Record that the participant did not attend while retaining the appointment for accurate service and staff reporting. The guide then takes you through the correct route, the checks to complete before making changes, the workflow in order, and the evidence to review afterwards.
What you’ll accomplish
Record that the participant did not attend while retaining the appointment for accurate service and staff reporting. It uses Britixo's permission-aware appointment, availability, status and integration flow rather than an unconnected diary entry.
How the module flow works
No Show is a distinct stored status rather than a deletion or cancellation.
The record remains available in its dedicated table filter and contributes to report data.
Calendar and notification behaviour depends on the module configuration and should be reviewed after the status update.
Follow these steps
- Go to the scheduled appointment after the attendance window.
- Verify that the participant did not attend and the appointment was not cancelled beforehand.
- Select No Show.
- Add an internal note where your organisation requires a reason.
- Save and verify the record under the No Show filter.
Fields and decisions to review
How to confirm it worked
After this workflow completes, Britixo keeps the appointment and its supported relationships connected. Reopen the appointment and verify the saved status, date, timezone, customer or lead, service, provider, attendees, reminder state, calendar or meeting reference, invoice reference and history that apply to this feature. External email, SMS, Google, Microsoft or payment outcomes must be checked separately from the Britixo database save.
- Open the saved appointment and confirm the final status and source.
- Check the participant, provider, timing and timezone from the full detail page.
- Review the relevant table filter, calendar, history, report or linked invoice instead of relying only on a success message.
Controls, checks and common mistakes
- Do not use No Show for staff cancellation or technical rescheduling.
- Avoid deleting the record because it removes useful performance evidence.
- Follow your customer communication policy before sending a no-show message.
- Use the least destructive correction and retain the appointment history when the booking existed operationally.
- Never bypass a permission, availability, approval, client-access or verification control by changing an unrelated route or setting.