Britixo CRMBritixo CRMEnterprise Help Centre
Ctrl K
Security, limitations and troubleshooting

Troubleshoot menu order after module updates

Removed items are ignored and newly added items are appended, which can change the visible order. The guide then takes you through the correct route, the checks to complete before making changes, the workflow in order, and the evidence to review afterwards.

Audience: CRM administratorsPermission: Administrator / technical supportModule v2.3.0
Jump to steps
Where to goAdmin Area → Setup → Menu Setup
Before you start
  • Verify the module is active and use the exact navigation shown above.
  • Use an account with the stated module and core CRM permissions.
  • Use known test records when changing statuses, visibility, saved filters or global navigation.

What you’ll accomplish

Removed items are ignored and newly added items are appended, which can change the visible order. The instructions below follow the supplied module’s live menu, controller, form, model and JavaScript flow.

Follow these steps

  1. Reproduce the behaviour with a controlled administrator account.
  2. Go to the builder, review the updated runtime list and save the intended order again.
  3. Test the resulting navigation with an administrator and a restricted staff account.
  4. Reset or restore the intended menu configuration after the test.

Fields and options to review

Verified behaviourRemoved items are ignored and newly added items are appended, which can change the visible order.

Rules the system enforces

  • Removed items are ignored and newly added items are appended, which can change the visible order.

How to confirm it worked

  • Troubleshoot menu order after module updates completes without a validation or permission error.
  • The refreshed report, menu or saved-template page shows the expected state.
  • A second authorised user sees only the records and navigation allowed by their core CRM permissions.

Security, privacy and operational checks

  • Test changes with a non-production record or a controlled administrator account before wider rollout.
  • Do not use navigation visibility as a substitute for core CRM record permissions.
Troubleshoot an item that returns after savingVerify CRM Menu Builder after deploymentSecurity, limitations and troubleshootingBrowse all CRM Menu Builder guidesCRM Menu Builder overviewUnderstand roles, permissions and visible menusUse the top navigation and second headerSystem settings and customisationStaff, roles and organisationAdvanced Task Filters