Journey types, structured intake and public applications
Use Full Compliance, One-Off Services and Property Licensing forms from administrator and public routes.
Service Journeys
Open guide →GuideUnderstand Full Compliance journeys
Use the managed_compliance type for portfolio-based ongoing compliance services.
Open guide →GuideUnderstand One-Off Services journeys
Use one_off_service for a defined service request or task.
Open guide →GuideUnderstand Property Licensing journeys
Use property_licensing for HMO, selective, additional or other licence work.
Open guide →GuideOpen a public service journey form
Use /service-journeys/start/{slug}.
Open guide →GuideUnderstand public anti-bot validation
The hidden website field must remain empty.
Open guide →GuideUnderstand public submission rate limiting
A source IP is limited to 10 submissions in 60 minutes.
Open guide →GuideComplete Application title
Required, maximum 191 characters.
Open guide →GuideComplete Client or organisation
Required, maximum 191 characters.
Open guide →GuideComplete Primary contact
Required, maximum 191 characters.
Open guide →GuideComplete Contact email
Required and valid, maximum 191 characters.
Open guide →GuideComplete Contact phone
Optional, maximum 50 characters.
Open guide →GuideComplete Service location
Optionally identify the property, portfolio or service area.
Open guide →GuideComplete Details
Provide the public application description.
Open guide →GuideUnderstand public source and ownership
Public applications use source public_form, normal priority, no linked client/contact, no assignment and no due date.
Open guide →GuideUse the public success token
Successful submission redirects to a token page showing application, answers and workflow.
Open guide →GuideComplete Portfolio size
Number of properties or units in scope.
Open guide →GuideComplete Tenancy count
Number of tenancies in scope.
Open guide →GuideComplete Current arrangements
Explain current compliance-management processes.
Open guide →GuideComplete Priority concerns
List urgent risks or problem areas.
Open guide →GuideComplete Preferred start date
Select the desired service start date.
Open guide →GuideComplete Service required
Name the one-off service.
Open guide →GuideComplete Authority or third party
Identify the authority, provider or external party.
Open guide →GuideComplete Target date
Enter the desired completion/submission date.
Open guide →GuideComplete Task details
Describe the required work and evidence.
Open guide →GuideComplete Licence type
Choose HMO, Selective, Additional or Other.
Open guide →GuideComplete Local authority
Enter the relevant authority.
Open guide →GuideComplete Bedrooms
Enter the property bedroom count.
Open guide →GuideComplete Occupants
Enter the occupant count.
Open guide →GuideComplete Current licence status
Explain the current application/licence position.
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