Workflow

Setup, access, permissions and menu badges

Activate version 1.0.0, assign View/Create/Edit, open the Projects & Work menu and understand the outstanding badge.

15 connected guidesLive filterPermission-aware instructions
15 guides
Category

Service Journeys

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Understand Service Journeys

Review all three journey types, case controls, six stages, client collaboration, documents and notifications.

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Check the CRM requirement

Confirm the module targets CRM 3.0.*.

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Activate Service Journeys

Run the installer and verify the direct Projects & Work menu and client route.

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Assign Service Journeys permissions

Grant View, Create and Edit as required.

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Understand View permission

View opens the register and case workspace.

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Understand Create permission

Create allows new administrator applications.

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Understand Edit permission

Edit controls case updates, stages, activities, tasks, messages and documents.

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Understand the absence of Delete permission

The module registers no Delete capability or hard-delete controller action.

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Open Service Journeys

Use the direct Projects & Work item registered by the source.

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Open Service Journeys as a client

The module adds a Service Journeys item to authenticated client navigation.

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Understand the red outstanding badge

The badge counts every application whose status is not completed_successfully.

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Deactivate while preserving records

Deactivation removes runtime menus/hooks/assets while retaining module-owned records.

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Understand uninstall behaviour

No module uninstall hook is registered; the supplied source does not define a module-owned destructive uninstall routine.

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Verify after deployment

Test all type tabs, create, workflow, client view, messages, documents and cron notifications.

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