Statuses, timeline and authority progression

Full Compliance Applications

Update a case status

Select a new installed status, enter the status note and save a landlord-visible timeline event.

Understand all installed status choices

Use the complete 19-status progression without inventing additional statuses.

Use status: Case started

The case is opened and awaiting initial review.

Use status: Landlord details received

Landlord details are received and added.

Use status: Property details received

Property information is received and linked.

Use status: Documents requested from landlord

Required evidence has been requested.

Use status: Documents received

Uploaded evidence is ready for review.

Use status: Documents under review

Consultants are checking evidence.

Use status: More information required

Additional information is required.

Use status: Compliance work being prepared

The authority pack or compliance work is being prepared.

Use status: Compliance submission sent to authority

The submission has been sent to the relevant authority.

Use status: Authority acknowledgement received

The authority has confirmed receipt.

Use status: Authority review in progress

The authority is reviewing the submission.

Use status: Authority query received

The authority has requested clarification or evidence.

Use status: Response submitted to authority

A response to the authority query has been sent.

Use status: Inspection scheduled

An inspection has been arranged where applicable.

Use status: Inspection completed

The scheduled inspection is complete.

Use status: Compliance approved

The case has received approval.

Use status: Compliance completed

The compliance work has been completed.

Use status: Case completed

The application is complete.

Use status: Renewal reminder active

The completed case is retained for future renewal action.

Read the case timeline

Review status, document, proposal, journey and system events in chronological case history.

Understand landlord-action flags

Recognise statuses that require documents, missing information or an authority-query response from the client.

Understand authority submission timestamps

Recognise when the first authority-submission timestamp is recorded.

Understand completion timestamps

Recognise when a final status records the case completion time.