Six-stage client journey and onboarding

Full Compliance Applications

Understand the six-stage client journey

Use the pre-onboarding journey separately from the operational case status.

Stage 1: Request Received

The request exists and is acknowledged automatically.

Stage 2: Appointed Compliance Manager

Assign an active staff member to own the pre-onboarding journey.

Stage 3: Initial Consultation

Record the consultation as Pending, Scheduled, Completed or Not required.

Stage 4: Portfolio Review

Record the portfolio review as Pending, Completed or Not required.

Stage 5: Proposal

Prepare and deliver the immutable proposal after the portfolio gate is complete.

Stage 6: Onboarding

Complete onboarding only after an accepted proposal passes signature verification.

Assign the active compliance manager

Choose an active staff member and save the journey foundation.

Update consultation status

Choose Pending, Scheduled, Completed or Not required and add a client-visible note.

Write the consultation note

Explain the scheduled, completed or not-required outcome in language suitable for the client portal.

Update portfolio-review status

Choose Pending, Completed or Not required after the consultation gate is satisfied.

Write the portfolio-review note

Explain the review outcome in client-visible language.

Save journey foundation changes

Submit manager, consultation and portfolio fields as one validated transaction.

Understand unchanged journey submissions

Recognise when submitting identical journey values produces no material update.

Understand journey timestamps

Retain completion timestamps for unchanged completed stages and record timestamps when a stage first completes.

Separate journey stage from operational status

Do not use operational case status as a substitute for the six-stage onboarding journey.

Pass the proposal readiness gate

Complete or waive consultation and portfolio review before proposal upload becomes available.

Pass the onboarding verification gate

Allow stage 6 only after the linked native proposal is accepted and signature identity evidence is verified.

Review journey audit evidence

Use the case audit/timeline to confirm manager and journey-foundation changes.

Resolve journey validation errors

Correct inactive staff, invalid statuses, premature portfolio completion, excessive notes or missing workflow tables.