Limitations and troubleshooting

Customer Surveys & Feedback Management

Resolve a missing Surveys menu

Check activation and View permission.

Resolve a survey save error

Check subject and displayed survey fields.

Resolve question validation problems

Check question text, supported type, choices and required state.

Resolve mailing-list import errors

Check XLS/XLSX, email in column one, custom columns and PHPSpreadsheet requirements.

Investigate duplicate invitations

Review combined audience sources and list membership.

Resolve a survey queue that is not processing

Check cron, batch option, last-run timing, SMTP and queue rows.

Resolve a public survey 404

Check ID/hash, active state, IP restriction and URL integrity.

Resolve login-only survey access

Confirm the contact is authenticated and uses the original survey link.

Resolve an invalid post-submit redirect

Use a complete, reachable redirect URL or remove it.

Resolve missing survey results

Confirm a successful submission and the correct survey record.

Apply survey privacy and security controls

Use consent-aware audiences, least privilege, valid redirects and data-retention review.

Verify Surveys after deployment

Create a test survey, question, list, queued invitation, public response and result.